The Ville de Vaudreuil-Dorion enhances the citizen experience with its conversational robot, Charlo!

The Ville de Vaudreuil-Dorion is proud to announce the launch of a brand-new conversational robot, named Charlo, on its website. This innovative initiative aims to improve accessibility to municipal information and offer a more interactive, user-friendly experience.

This conversational robot has been designed to answer citizens' questions and guide them in their search for information on the city's website. Whether you're looking for information on services offered, opening hours of municipal facilities, upcoming events or collection schedules, Charlo is there to help, 24 hours a day, 7 days a week.

“We are very pleased to launch this tool, which represents a major step forward in our approach to optimizing the citizen experience,” says Olivier Van Neste, Directeur général of Ville de Vaudreuil-Dorion. “With Charlo, we aim to make City services more accessible and improve interaction with the community.”

Directly integrated into the website, this conversational robot relies on artificial intelligence to provide fast, accurate answers. It should be noted that Charlo is based exclusively on official data published on the City's website and does not generate original content.

In this first phase, Charlo is being launched in beta version. Although Charlo is a high-performance tool, depending on the type of information sought, users should remain vigilant and validate more sensitive information when necessary (e.g.: regulations, taxes, etc.). Users are also invited to report any erroneous information by filling in the form available online.

The public is encouraged to discover Charlo and take advantage of this new way of interacting with the City. To access it, simply visit the City's website and click on the robot icon at the bottom right of the screen.